PMO received over 10,00,000 complaints in 2016 -Governance Now

PMO received over 10,00,000 complaints in 2016

Guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery

GN Bureau | February 2, 2017

#Complaints #Grievance Redressal #Prime Minister's Office #PMO #Citizens Charter

The prime minister’s office (PMO) received 92,652 complaints in January this year, of which 49,196 complaints have been disposed of.

Last year, the PMO received a staggering 10,29,523 complaints last year, of which 7,52,635 have been disposed of. In 2015, the PMO got 7,25,112 complaints and 5,58,247 were disposed of, stated Minister of State in the Prime Minister’s Office Jitendra Singh in a written reply to a
question by Ram Vichar Netam in the Rajya Sabha.

Read: Citizens Charter: She was denied pension for years

Regarding redressal of complaints in various offices, guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery and nominate a director of Public Grievances for ensuring proper action on grievances.

Regular review meetings are held in the Department of Administrative Reforms and Public Grievances for monitoring pendency of grievances including grievances received in Centralized Public Grievance Redress and Monitoring System (CPGRAMS) through PMO. During the meetings, some of the disposed of cases are also reviewed on sample basis.

The Grievance Redress Mechanism of the PMO was integrated with the online CPGRAMS in January, 2015.

Comments

Other News

Report of India’s G20 Task Force on Digital Public Infrastructure released

The final ‘Report of India’s G20 Task Force on Digital Public Infrastructure’ by ‘India’s G20 Task Force on Digital Public Infrastructure for Economic Transformation, Financial Inclusion and Development’ was released in New Delhi on Monday. The Task Force was led by the

How the Great War of Mahabharata was actually a world war

Mahabharata: A World War By Gaurang Damani Sanganak Prakashan, 317 pages, Rs 300 Gaurang Damani, a Mumbai-based el

Budget expectations, from job creation to tax reforms…

With the return of the NDA to power in the recently concluded Lok Sabha elections, all eyes are now on finance minister Nirmala Sitharaman’s full budget for the FY 2024-25. The interim budget presented in February was a typical vote-on-accounts, allowing the outgoing government to manage expenses in

How to transform rural landscapes, design 5G intelligent villages

Futuristic technologies such as 5G are already here. While urban users are reaping their benefits, these technologies also have a potential to transform rural areas. How to unleash that potential is the question. That was the focus of a workshop – “Transforming Rural Landscape:

PM Modi visits Rosatom Pavilion at VDNKh in Moscow

Prime minister Narendra Modi, accompanied by president Vladimir Putin, visited the All Russian Exhibition Centre, VDNKh, in Moscow Tuesday. The two leaders toured the Rosatom Pavilion at VDNKh. The Rosatom pavilion, inaugurated in November 2023, is one of the largest exhibitions on the histo

Let us pledge to do what we can for environment: President

President Droupadi Murmu on Monday morning spent some time at the sea beach of the holy city of Puri, a day after participating in the annual Rath Yatra. Later she penned her thoughts about the experience of being in close commune with nature. In a message posted on X, she said: