SMS to 9957550959 for redressal of public complaints -Governance Now

SMS to 9957550959 for redressal of public complaints

SMS helpline introduced by N F Rlys

PTI | August 16, 2010

The Northeast Frontier Railway has introduced an SMS helpline from August, 15 for easy and quick redressal of public complaints.

Any complaint regarding services or inconvenience faced by railway users can be made through the Short Messaging Service (SMS) to 9957550959, N F Railways sources said.

The complaint received will be processed for redressal urgently with intimation to the complainant and necessary action would be taken within 90 minutes of receipt of the text message.

The new helpline was introduced as N F Railway gave highest priority to providing better passenger servies and friendly passenger/public redressal system, the sources added.

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