File grievances in local language now -Governance Now

File grievances in local language now

Pilot projects started in Rajasthan and Haryana

Sarthak Ray | February 16, 2010

The public grievances department (DARPG) will soon let citizens file their complaints online - in their local language.

The department, which already has a website in english offering online complaint filing, is running 'pilots' for the same service in Haryana and Rajasthan with a Hindi interface.

"Different state and central government departments have linked their complaint redressal services with DARPG. To facilitate greater citizen participation, we will be making these services available in the regional languages,"said P K Jha, joint secretary at the department here at the SAARC workshop on e-governance on Tuesday. "We have started with Hindi and depending on the success of the pilots in Haryana and Rajasthan we will be making this available in the Hindi-speaking states," he added.

The english-interface website had registered nearly a lakh (98095) complaints from across the country last year of which more than half (53035) had been redressed. The average time taken for complaint redressal has also come down from 147 days in 2005 to 44 days in 2009. However, the time taken still exceeds the department's deadline of 30 days.

"We have been able to redress over half the complaints registered last year. Of course, the quality of the redressal is still a concern as we have little control over monitoring the same," Jha said.

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